Privacy Policy

About this policy

This Privacy Policy describes how Dyad AI Solutions LLC (“Dyad AI,” “we,” “us,” or “our”) collects, uses, and handles information through dyadtech.ai and our business AI services, including our AI receptionist service.

When we handle a customer's callers' information to provide the customer's service, we do so on that customer's behalf. The business you called controls how it uses that information and is responsible for its own privacy notices and any required call-recording consent. Contact that business first about its handling of your call; you may also contact us for assistance.

Information we collect

• Account and contact information: name, business name, email address, phone number, account credentials, preferences, and information you provide in sign-up, onboarding, booking, or support forms.
• Customer call information: callers' phone numbers and names when provided; call times, duration, routing details, recordings and transcripts where recording is enabled; call summaries, messages, appointment details, and other information shared during customers' calls.
• Service and integration information: business instructions, connected calendar or account data, and information you authorize us to access to operate your services.
• Transactions: selected plans, billing contact details, payment status, and payment-provider references. Payment card details entered into our checkout are handled by our payment processor.
• Website and device information: IP address, browser and device information, access times, pages visited, and diagnostic or security logs. Cookies or similar technologies may be used for authentication, service operation, and website measurement.
• SMS preferences: mobile number, opt-in and opt-out records, consent disclosure, submission date, and messaging or delivery information.

How we use information

• Set up, deliver, maintain, and support your account and AI services.
• Answer and route customers' calls; generate call summaries and transcripts; deliver urgent-call alerts, appointment reminders, and other requested account notifications.
• Schedule appointments, operate authorized integrations, and respond to service requests.
• Process subscriptions and payments, maintain business records, and communicate about your account.
• Diagnose issues, improve service performance, prevent fraud and misuse, and meet legal obligations.
• Record and honor messaging consent, opt-outs, and communication preferences.

Call recordings, transcripts, and related information may be processed using AI systems to provide these functions. AI-generated results may be incomplete or inaccurate and should be reviewed when important decisions depend on them.

How information is shared

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Other service information may be made available to service providers that help us operate hosting, AI processing, communications, scheduling, payments, analytics, and support, as needed for those functions. Customers and their authorized account users may access information generated for their business.

We may disclose other information when required by law, to protect rights and safety, with your direction, or in connection with a business transaction subject to appropriate protections. The mobile-information and SMS opt-in/consent restrictions above apply to and are not overridden by these general sharing descriptions.

SMS consent and choices

Dyad AI customer account notifications. Account notifications for Dyad AI customers — call summaries, urgent-call alerts, appointment reminders and account messages from our AI receptionist service.

To opt in, complete the customer sign-up / onboarding form at dyadtech.ai/onboarding.html, provide your mobile number, and select the optional SMS consent checkbox before submitting. The checkbox is not pre-checked. Providing a phone number alone, creating an account, or accepting general terms does not enroll you in this SMS program.

Consent is voluntary and is not a condition of purchase. Only provide a number you own or are authorized to use. We keep a record of your selection and the consent disclosure associated with your submission.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Carriers are not liable for delayed or undelivered messages. See the full SMS Terms for program details and support.

Retention and deletion

We retain information for as long as reasonably necessary to provide services, maintain customer records, resolve disputes, comply with legal obligations, and protect security. Retention depends on the information, customer configuration, service requirements, and applicable law; recordings and transcripts are not promised to be stored indefinitely.

You can request access, correction, or deletion by emailing us. We may need to verify your identity and may retain information where required or permitted by law, including records needed to honor an SMS opt-out. Backup copies may remain until their ordinary deletion cycle.

Security and your choices

We use reasonable administrative, technical, and organizational safeguards intended to protect information. No system or transmission is completely secure. Protect your account credentials, limit who has access to your account, and contact us if you suspect unauthorized access.

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to limit certain processing. Email us to make a request. You can also manage cookies through your browser; disabling them may affect service functionality. Third-party services linked from our site have their own privacy practices.

Children’s privacy

Our services are intended for businesses and adults, not children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can investigate and take appropriate action.

Policy updates

We may update this policy as our services or legal requirements change. We will post the current version here with an updated effective date and provide additional notice when required by law.

Contact us

For privacy questions, information requests, or SMS support, contact: